Privacy Policy & Terms and Conditions

Information We Collect

Personal Information

We may collect personally identifiable information, such as your name, email address, phone number, and billing details, when you voluntarily provide it to us through registration forms, purchases, or enquiries.

Usage Data

We automatically collect information about your interactions with our website, including your IP address, browser type, pages visited, time spent on pages, and referring website.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function correctly, including session management and security.
• Analytics Cookies: We use tools such as Google Analytics to understand website traffic and user behaviour. This data is aggregated and anonymised where possible.
• Marketing & Retargeting Cookies: We may use third-party tools including Meta (Facebook) Pixel and similar technologies to deliver relevant advertising and track campaign performance.
• Functional Cookies: Used to remember your preferences and improve your experience on return visits.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

How We Use Your Information

Provide and Improve Services

We use your information to deliver our products and courses, personalise your experience, process payments, and improve our services.

Communication

We may send you promotional emails, newsletters, or updates about our offerings, unless you opt out. You may unsubscribe at any time via the link in any email we send.

Analytics and Tracking

We gather data for analytical purposes to understand how our website and services are used and to optimise performance.

Legal Compliance

We may use or disclose your information to comply with applicable laws, regulations, or legal processes, including the Australian Privacy Act 1988.

Information Sharing

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist in delivering our services, including payment processors, email marketing platforms, course hosting providers, and analytics services. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

Business Transfers

If we undergo a merger, acquisition, or sale, your information may be transferred as part of the transaction, subject to applicable privacy laws.

Legal Disclosures

We may disclose your information if required to do so by law, court order, or governmental authority.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, or alteration, including SSL encryption, secure payment processing, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Customer account and purchase records are retained for a minimum of 7 years in accordance with Australian taxation and consumer law requirements.
• Marketing data is retained until you unsubscribe or request deletion.
• Website usage data (analytics) is typically retained for up to 26 months.

Once data is no longer required, we securely delete or anonymise it.

Cross-Border Data Transfers

We are based in Australia and your information is primarily processed here. However, some of our third-party service providers (such as email platforms, payment processors, and cloud storage) may store or process data outside Australia, including in the United States and European Union.

Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles (APPs). By using our services, you consent to this transfer.

Children's Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will promptly delete that information. If you believe we may have collected information from a minor, please contact us immediately.

Australian Privacy Principles (APP) Compliance

As an Australian business, we are committed to complying with the APPs which govern the collection, use, disclosure, quality, security, and access of personal information. You have the right to:

• Know why we collect your personal information and how it will be used
• Access your personal information held by us
• Correct inaccurate, out-of-date, or incomplete information
• Make a complaint about a breach of the APPs

If you believe we have breached the Australian Privacy Principles, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Your Choices and Rights

You have the right to access, update, or request deletion of your personal information at any time. You can also opt out of receiving marketing communications via the unsubscribe link in any email or by contacting us directly. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The updated version will be effective upon posting on our website. We encourage you to review this policy periodically. Where changes are material, we will make reasonable efforts to notify you.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected]

Acceptance of Terms

By accessing our website, enrolling in a course, or otherwise using our services, you confirm that you are at least 18 years of age, have read and understood these Terms and Conditions, and agree to be legally bound by them. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

Course Access & Delivery

Access

Upon successful payment, you will be granted access to your enrolled course(s) within the timeframe specified on the course sales page. Access is personal and non-transferable — your login credentials must not be shared with any third party.

Duration

Unless otherwise stated, course access is provided for the lifetime of the course on our platform. We reserve the right to discontinue or modify course content with reasonable notice. In such cases, you will retain access to any materials you have already downloaded.

Technical Requirements

You are responsible for ensuring you have the necessary equipment, software, and internet connection to access course materials. We are not responsible for interruptions caused by your internet service provider or device.

Results Disclaimer

Intellectual Property

All content on our website and within our courses — including text, audio, video, graphics, scripts, and materials — is the exclusive intellectual property of Self Hypnosis & Hypnotherapy Training and is protected by Australian and international copyright law.

You are granted a limited, personal, non-exclusive, non-transferable licence to access and use course materials for your own personal development. You may not:

• Copy, reproduce, distribute, or republish any course content
• Share, resell, or sub-licence materials to any third party
• Use our content for commercial training, workshops, or instructional purposes without written permission
• Record live sessions or screen-capture video content

Unauthorised use of our intellectual property may result in immediate termination of your access and legal action.

User Conduct

By using our services, you agree to conduct yourself respectfully and lawfully. You must not:

• Harass, threaten, or intimidate other participants or our team
• Post or share content that is offensive, defamatory, or illegal
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use our platform for any purpose that violates applicable Australian laws

We reserve the right to suspend or terminate access for any user who breaches these conduct standards, without refund.

Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Self Hypnosis & Hypnotherapy Training, its directors, employees, and contractors shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services, including but not limited to loss of income, data, or opportunity.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded.

Where liability cannot be excluded, our liability is limited to re-supplying the relevant service or the cost of having the service supplied again.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia. We encourage you to contact us first to resolve any issues informally before commencing formal proceedings.

Not Medical or Clinical Advice

Self-hypnosis and hypnotherapy techniques taught in our courses are educational tools for personal growth, stress management, and general wellbeing. They are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

Always seek the advice of your qualified healthcare provider, medical doctor, or licensed mental health professional with any questions you may have regarding a medical or psychological condition. Never disregard professional advice or delay seeking it because of something you have read or learned through our courses.

Who Should Not Use These Techniques Without Medical Clearance

You should consult your doctor or mental health professional before using self-hypnosis or hypnotherapy techniques if you:

• Have been diagnosed with epilepsy, psychosis, schizophrenia, or any dissociative disorder
• Are currently experiencing severe depression, suicidal ideation, or a mental health crisis
• Are under the care of a psychiatrist or are taking prescribed psychiatric medication
• Have a history of severe trauma, PTSD, or abuse without professional support
• Are pregnant
• Are under the age of 18

Personal Responsibility

By enrolling in our courses, you acknowledge that you are voluntarily choosing to use these techniques and take full responsibility for your own wellbeing and safety. If at any point you feel uncomfortable, distressed, or unwell, you should cease the technique immediately and consult a qualified professional.

No Practitioner-Client Relationship

Use of our courses or communications with our team does not create a therapist-client, practitioner-patient, or any other professional relationship. Our course content is educational in nature and should not be treated as personalised clinical advice.

Our 30-Day Money-Back Guarantee

Eligibility Conditions

To be eligible for a refund under our 30-Day Money-Back Guarantee, all of the following conditions must be met:

• Your refund request is submitted in writing within 30 days of your original purchase date
• You have completed at least 2 modules of the course, demonstrating genuine engagement with the material
• Your refund request includes your full name, order number, and a brief explanation of why the course did not meet your expectations
• Your account has not been suspended or terminated for a breach of our Terms and Conditions
• This is your first refund request — the guarantee applies once per customer and per household

What Is Not Covered

The following are explicitly excluded from our refund guarantee:

• Change of mind — a refund will not be issued simply because you have decided you no longer want the course after purchase
• Purchased by mistake — it is your responsibility to review the course description, curriculum, and pricing before completing your purchase. Accidental or unintended purchases are not grounds for a refund
• Requests submitted after the 30-day window from the original purchase date
• Requests where fewer than 2 modules have been completed, as this does not constitute a genuine attempt to engage with the course
• Accounts suspended for misconduct or Terms and Conditions violations
• Second or subsequent refund requests from the same customer or household

Live Training & Workshops

For live or scheduled training events:

• Cancellations made more than 14 days before the event date are eligible for a full refund or credit.
• Cancellations made 7–14 days before the event are eligible for a 50% refund or full credit toward a future event.
• Cancellations made less than 7 days before the event are non-refundable, though a credit may be offered at our discretion.
• If we cancel or reschedule an event, you will be offered a full refund or transfer to the rescheduled date.

Australian Consumer Law

How to Request a Refund

To request a refund, please email us at [email protected] with your full name, order number, date of purchase, modules completed, and the reason the course did not meet your expectations. We will respond within 5 business days. Approved refunds will be processed to your original payment method within 10 business days.